Shipping & Returns

Shipping

At Empress, we want your supplements to get to you quickly and safely.

Processing Time:

• Orders are typically processed within 5–10 business days.

• Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

• Overnight Shipping: 1 business day (available at checkout)

Shipping Costs:

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• We offer free standard shipping on orders over $75.

Order Tracking:
Once your order ships, you will receive a confirmation email with a tracking number so you can follow your shipment every step of the way.

International Shipping:
Currently, we only ship within the United States.

Returns & Exchanges

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Eligibility:

• Items must be unused, unopened, and in their original packaging.

• Supplements are eligible for return within7 days of purchase.

Non-Returnable Items:

• Opened or used products

• Clearance or final sale items

• Gift cards

How to Return:

1. Contact our customer service team with your order number and reason for return.

2. We will provide you with a return authorization number (RA#) and instructions for shipping your return.

3. Ship the item back to the provided address.

Refunds:

• Once we receive and inspect your return, we will process your refund to the original payment method.

• Please allow 15–30 business days for the refund to appear on your account.

• Shipping fees are non-refundable.

Exchanges:

• Exchanges are available for items of equal value.

• Please contact us to initiate an exchange.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong product, please contact us within 7 days of receiving your order. We will arrange a replacement or refund at no additional cost to you.